Store Policies

2021 Holiday Deadlines

Please order from my online store by Dec 14 to get your orders shipped to you on Dec 15, the USPS recommended deadline for shipments to arrive by Christmas via standard ground service. View the 2021 Holiday Shipping Guidelines from the USPS here.

If you want to receive a framed order by Christmas, please order from my online store by November 22. View the Holiday Deadlines from Simply Framed here.

Free Domestic Shipping on Prints

Free USPS First Class shipping on orders to the continental U.S. Orders ship 1-3 business days after purchase and typically arrive in 3-5 business days once shipped. Holidays and COVID-related issues may cause delays. 

International Shipping

International Shipping is available and calculated at checkout. 

VAT, or value-added tax, is sales tax based on the consumption of goods and services that are commonly found in the EU and select other regions of the world.

 

In cases where physical goods are shipped cross-border between countries or states, please be aware that additional duties and taxes may apply. This will be the responsibility of you, the buyer, to pay.

Discounts on Multiple Prints

When you purchase two or more prints from me (any size), you will receive 15% off the total cost of those items. You can mix and match print sizes to receive this discount. Discount applied automatically. Cannot be combined with other discounts but is valid on sale items. 

Lead time and Custom Orders 

Most orders ship within one to three days. Custom orders typically take up to one month, but may be completed in as little as two weeks depending on a few things: (1) The time of year the order is placed. For reference, the last quarter of the year - October, November, and December - is my busiest time of year (2) The number of custom orders I currently have in the works and how many orders are ahead of yours.

I will do my best to get a custom order done in a time frame that works for you! If I don't think I can get it done by the date you've specified, I will let you know up front before you pay anything or we start the process. Because I want to make sure you love your custom order, we may also go through one or more back and forth conversations regarding edits. Edits happen when I send you a photo of a small painting I've completed in order to show you my plan for the painting. At this point, you may request a change of color or other element. I will re-do the painting and send a photo of the new plan to you. Depending on how long it takes to receive your approval, the completion may be delayed. If you ever have questions about the delivery time or want to make sure it arrives by a certain date, please let me know

Please note that custom orders are not eligible for return or exchange. 

Returns/Exchanges

I want customers to LOVE their pieces, so I am happy to accept returns and exchanges received within 30 days of purchase. As long as items are returned in the condition which they left my studio, you will receive a full refund (or exchange if you prefer). You will be responsible for the cost of return shipping. If you prefer to exchange the item you purchased with another item from my shop, I will be happy to exchange it for an available item of equal cost or apply the amount you paid to another order. 

Custom orders and framed orders are not eligible for return or exchange.